FAQ
About Loravian & Our Mission
Q1: What is Loravian? A: Loravian is a specialized destination for high-performance DIY tools designed to empower home improvement and creative projects. We focus on ergonomic design and heavy-duty materials that bring both efficiency and professional-grade results to your workshop. Our mission is to provide the essential equipment needed to transform your living space with confidence.
Q2: What does the name 'Loravian' represent? A: It reflects our core philosophy for your home projects:
- Logic & Layout: We prioritize intuitive tool design and smart engineering.
- Versatility: Our passion is creating multi-functional, durable instruments that simplify complex repairs and make home building accessible to everyone.
Product Quality & Standards
Q3: Are Loravian tools truly high-quality? A: Absolutely. Durability, Precision, and Safety are the promises we build our brand on. We use selected materials like reinforced carbon steel, high-impact polymers, and aircraft-grade aluminum, all chosen for their industrial-strength lifespan and reliable performance. We always prioritize superior craftsmanship.
Q4: How do you ensure the durability of your tools? A: We believe DIY tools should be made for the toughest tasks. We select premium, long-lasting components and conduct rigorous quality control checks. Everything—from the torque of a drill to the temper of a saw blade—is tested to ensure it meets our high standards for longevity and heavy-duty use.
Q5: Are Loravian products US Safety Certified? A: Yes. All power equipment and precision hand tools are tested to meet or exceed US national safety standards, ensuring secure, risk-free operation for all home improvement and repair tasks.
Product Care & Use
Q6: How should I maintain and care for my Loravian tools? A: We want your equipment to stay sharp and powerful! Detailed maintenance instructions are provided on the packaging and on the specific product page at loravian.com. Simple steps like cleaning after use, occasional lubrication of moving parts, and proper storage keep your tools in peak condition.
Placing & Managing Your Order
Q1: Ready to start your project? Ordering is simple! A: Placing an order takes just a few clicks:
- Add your desired tools to the shopping cart.
- Proceed to Checkout or select the PayPal/Apple Pay button.
- Enter your contact and shipping details.
- Enter any valid discount code and click "Apply."
- Verify your address, select a shipping method, and enter payment details.
- Click "Complete Order." You’ll receive an email confirmation with your Order Number.
Q2: Need to make a change? Can I cancel or amend my order? A: Yes, if you act quickly! Amending or canceling your order is possible until 11:00 PM (CST) on the same day the order was placed. Please contact us immediately at service@loravian.com to request modifications.
Payment & Security
Q3: What payment options do you accept? A: We accept all major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
Q4: Is my payment information secure? A: Yes, absolutely. We utilize an industry-leading, secure internet payment gateway. All credit card information is encrypted during transmission using the industry-standard SSL protocol to protect your privacy and security.
Shipping & Returns
Q5: What if I receive a missing or incorrect tool? A: We apologize for any error! For missing or wrongly shipped items, please contact us at service@loravian.com with your Order Number and photo proof. We will reship the correct tool immediately at no extra cost.
Q6: What is your return & exchange policy? A: Please refer to our Return Policy page for detailed guidelines. Our customer service team is available 24/7 at service@loravian.com for prompt assistance with any returns or exchanges.
Contact & Business Details
Website: loravian.com
Email: service@loravian.com
Phone: (312) 803-4800
Address: 155 North Wacker Drive, 42nd Floor, Chicago, IL 60606