Shipping Policy

At Loravian, we believe that building a better home starts with the right tools in hand. We are committed not only to providing high-performance "Dream! Design! Do!" products but also to ensuring they arrive at your doorstep efficiently and responsibly. This policy outlines how we process, ship, and deliver the equipment you need to bring your creative visions to life.

Our Shipping Philosophy

Loravian is built for the modern DIYer and home improvement enthusiast. To minimize our environmental footprint and ensure we use sustainable resources effectively, many of our products are shipped directly from our specialized manufacturing partners and global fulfillment hubs.

This streamlined approach allows us to:

• Deliver Precision Tools: Get high-quality, heavy-duty equipment directly from the source.
• Maintain Fair Pricing: Cut out middleman costs to offer professional-grade tools at accessible prices.
• Support Sustainability: Reduce unnecessary warehousing and excess inventory, aligning with our commitment to eco-friendly practices.

We appreciate your partnership in this smarter, more sustainable supply chain.

1. Shipping Fee

Every Loravian order is handled with the precision you expect from our tools.

Shipping Fee: We offer a flat $5.99 shipping fee on all orders to ensure your project stays on budget, regardless of your location.

2. Estimated Delivery Times

Because Loravian tools and hardware are fulfilled through our global network to ensure the best quality, delivery times may vary based on your location.

Delivery times are estimates and not guaranteed delivery dates.

We appreciate your understanding — quality products and thoughtful delivery take time.

Please Note: These are estimated transit times and not guaranteed delivery dates. High-performance tools take time to arrive, and we appreciate your patience as we get your gear to you.

3. Order Tracking

Once your gear is on the move, you will receive a shipping confirmation email containing your tracking number.

• Tracking Updates: It may take 1 business day for carrier updates to appear in the system after the label is created.
• In Transit: If your tracking status does not update immediately, rest assured your package is still making its way to you.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

• Your Responsibility: Any customs fees, duties, or import taxes assessed by your local government are the responsibility of the customer.
• Delays: Loravian is not responsible for delays caused by customs clearance processes.
• Note: While uncommon for standard home improvement tools and hardware, customs regulations vary by country, and we recommend checking your local laws.

5. Order Modifications & Cancellations

We move quickly to ensure your project isn't delayed.

If you need to change your shipping address or cancel your order, please contact us at [Insert Your Support Email, e.g., support@loravian.com] within 12 hours of placing your order.

Once an order enters the processing and packing stage, we are unable to make modifications or cancellations.

6. Lost or Damaged Packages

Your satisfaction and safety are our top priorities.

Damaged Tools or Hardware If your product arrives damaged or defective: Please send us a photo within 72 hours of delivery, and we will arrange a free replacement to ensure you have safe, working equipment.

Lost in Transit If the carrier confirms your package has been lost in transit: We will send a replacement free of charge so you can get back to your project without worry.